We appreciate your interest in one our puppies! Our goal is to make this process as stress free and enjoyable for you and your family. We take great care with our puppies, their health and our facilities in order to provide you with the perfect pet. This health guarantee is written for the protection of both the purchaser and the seller. However, it is primarily written to protect the health and general well being of your puppy. Let us help you reach the optimal health your future puppy deserves.
Our Health Guarantee Terms
Our health guarantee is upheld 30 days post purchase. However if you use Great Lakes Pet Food we will extend the guarantee for two years.
This guarantee shall commence on the date of sale and continue for 2 years from that date upon evidence the nutritional guidelines have been sustained. Purchase history may be granted upon request by either party involved in the guarantee. Purchases done other than online will require receipts for guarantee.
The health coverage will be 10 days due to illness, disease or parasitism. Negligent care will not be covered. 2 years due to congenital or hereditary conditions that are not written in the explanations above.
To submit a claim you must have a written diagnosis by a licensed veterinarian, which is then verified by the seller’s veterinarian. Purchaser’s veterinarian costs are not refundable.
If the claim is verified we will exchange the originally purchased dog for another dog of comparable value from the seller chosen by the customer.
All disputes unable to be resolved between seller and purchaser will be resolved by binding arbitration using the American Arbitration Association rules. Arbitration and any court action to enforce an arbitration award shall take place only in the County in which the dog was sold.
Seller makes no guarantees; either expressed or implied, to purchaser other than specifically set for herein.