Our Promise

We appreciate your interest in one our puppies! Our goal is to make this process as stress free and enjoyable for you and your family. We take great care with our puppies, their health and our facilities in order to provide you with the perfect pet. This  health guarantee is written for the protection of both the purchaser and the seller. However, it is primarily written to protect the health and general well being of your puppy. Let us help you reach the optimal health your future puppy deserves. 

Brown and white dog on the health guarantee page.

Our Health Guarantee Terms

Our health guarantee is upheld 30 days post purchase. However if you use Great Lakes Pet Food we will extend the guarantee for two years.

This guarantee shall commence on the date of sale and continue for 2 years from that date upon evidence the nutritional guidelines have been sustained. Purchase history may be granted upon request by either party involved in the guarantee. Purchases done other than online will require receipts for guarantee.

The health coverage will be 10 days due to illness, disease or parasitism. Negligent care will not be covered. 2 years due to congenital or hereditary conditions that are not written in the explanations above.

To submit a claim you must have a written diagnosis by a licensed veterinarian, which is then verified by the seller’s veterinarian. Purchaser’s veterinarian costs are not refundable.

If the claim is verified we will exchange the originally purchased dog for another dog of comparable value from the seller chosen by the customer.

All disputes unable to be resolved between seller and purchaser will be resolved by binding arbitration using the American Arbitration Association rules. Arbitration and any court action to enforce an arbitration award shall take place only in the County in which the dog was sold.

Seller makes no guarantees; either expressed or implied, to purchaser other than specifically set for herein.

Puppy Lemon Law

All puppies purchased through Breezy Hollow Puppies come with a health guarantee. Within 10 days of purchasing your new puppy, you must take him/her to a licensed veterinarian for an examination. If the veterinarian determines, within 10 days of purchase, that your dog is clinically ill or has died from an injury sustained or illness likely to have been contracted on or before the date of sale and delivery, you have the following options:

  • Return the dog for a complete refund.
  • Return the dog for a replacement dog of equal value.
  • Retain the dog and receive reimbursement for reasonable veterinary fees, not exceeding the purchase price.

These options do not apply where a seller, who has provided a health certificate issued by a veterinarian, discloses in writing at the time of sale the health problem for which the buyer later seeks to return the dog.

If, within 30 days of purchase, a licensed veterinarian determines that your dog has a congenital or hereditary defect which adversely affects the animal’s health or that your dog died from a congenital or hereditary defect, you have the same option as outlined above.

You must notify the seller of the examining veterinarian’s name, address and phone number within 2 days of the vet’s certification of your dog’s illness. Failure to notify the seller within 2 business days will result in forfeiture of rights. Click here to read more on Puppy Lemon Law.